Request Management System
Give admins a single place to review, approve and resolve all user-submitted requests across your marketplace. Mercur’s Request Management System centralizes seller registrations, catalog changes, review removals and order return flows into one admin experience. Instead of handling each type of request in a different tool or inbox, operators get a clear queue and workflows that keep vendors, buyers and admins aligned.
How you manage requests in Mercur
Give your operations team control, without drowning them in emails and spreadsheets.
With the Request Management System, you can:
- Work from a unified admin dashboard for all incoming requests.
- Review and decide on seller registrations before anyone can list products.
- Approve or reject catalog related requests like products, tags, types, categories and collections.
- Handle review removal requests sent by sellers when feedback violates your guidelines.
- Manage order return requests from buyers, including seller review and Stripe based refunds.
- Automatically keep admins, vendors and buyers notified at each step of the request lifecycle.
Build custom marketplace with Mercur
Create your unique multi-vendor platform with our powerful, flexible marketplace solution that adapts to your business needs.
What the Request Management System delivers for your business
One place for all approvals and escalations
Instead of ad hoc processes and email threads, all important marketplace requests flow through a single admin experience.
Safer onboarding and catalog quality
You decide who can sell, which products go live and how they are classified, keeping quality and compliance under control.
Fair and transparent governance
Review removal, returns and catalog changes follow clear workflows, reducing conflicts and building trust.
Automation with a human in the loop
Notifications and status changes are automated, but final decisions stay with admins where it matters.
Core capabilities
1. Central admin dashboard for requests
- Unified requests queue for all supported request types.
- Filters by type, status, date, seller and priority.
- Detail view for each request with context such as related seller, product, order and review.
- Actions such as approve, reject, comment, escalate.
This gives operators a focused workspace for governance and operational decisions.
2. Seller registration requests
Control who is allowed to join and sell on your marketplace:
- Sellers submit registration requests with required business information and documents.
- Admins review applications, verify data and decide to approve or reject.
- Approved sellers get access to the seller dashboard and can start listing products.
- Rejected requests can include internal notes and optional feedback to the applicant.
You keep the marketplace curated and compliant while offering a clear path to onboarding.
3. Catalog change requests
Give vendors a structured way to propose catalog updates without bypassing your standards.
Supported request types include:
- Product requests
- Vendors propose new products to be added to the catalog.
- Admins review details, compliance and fit, then approve or reject.
- Vendors propose new products to be added to the catalog.
- Product tag requests
- Vendors request new tags that improve filtering, navigation and search.
- Admins decide which tags become part of the controlled vocabulary.
- Vendors request new tags that improve filtering, navigation and search.
- Product type requests
- Requests to add or refine product types for more accurate classification.
- Useful when vendors operate in niches you want to support with better structure.
- Requests to add or refine product types for more accurate classification.
- Product category requests
- Vendors ask to create or update categories to match how buyers actually search.
- Admins keep the category tree consistent and discoverable.
- Vendors ask to create or update categories to match how buyers actually search.
- Product collection requests
- Requests to create or edit collections, for example seasonal selections or brand based groups.
- Requests to create or edit collections, for example seasonal selections or brand based groups.
All catalog related requests help you grow the assortment while keeping a strong hand on taxonomy and navigation.
4. Review removal requests
Balance freedom of feedback with fair treatment of sellers:
- Vendors can submit review removal requests for reviews that they believe violate policy.
- Each request contains the review, the reason for removal and any seller comments.
- Admins evaluate the case against your community guidelines and decide to keep or remove the review.
- Actions update the review status and can trigger notifications to both seller and buyer if required.
This creates a transparent process for handling abusive, spam or clearly unfair reviews.
5. Order return requests and escalation
Bring structure to returns in a multi party environment:
- Buyers submit order return requests when they want to send items back.
- Sellers can review requests, accept or propose alternatives according to your policy.
- Complex or disputed cases can be escalated to admins for final decision.
- Approved returns trigger refund processing through Stripe or your configured payment provider.
- All decisions and actions are recorded on the request and related order.
You get consistent returns handling across all vendors while preserving a clear audit trail.
6. Automated notifications along the lifecycle
Keep everyone informed without manual follow ups:
- Admins get notifications when new requests arrive or when something is waiting for their decision.
- Vendors are notified when their requests are approved or rejected, and when buyers submit returns or review removal requests.
- Buyers receive updates when their requests (for example returns) move through the flow and when a final decision is made.
Notifications use Mercur’s Notifications module, so they can appear as emails and in app feeds on both admin and seller dashboards.
Build custom marketplace with Mercur
Schedule a guided tour of Mercur Marketplace tailored to your specific marketplace requirements. Connect with our team to discuss how we can help bring your marketplace vision to life.