The complete marketplace suite maintained by the team that builds it
Run your marketplace on Mercur Enterprise suite, with a designated Platform Specialist, ongoing updates, and defined service levels. Your team builds what makes your business different. We maintain and support the platform.
One license. Clear ownership of the platform.
When checkout fails or a payout stalls, you need a team that can investigate the cause and take responsibility for the remedy.Mercur supports the Enterprise modules, the framework they run on, and the integrations we maintain under one license. One contract, one support channel, and direct access to the engineers responsible for the affected code.Your custom code and third-party modules sit outside that scope. We help your team understand how they fit the platform through architectural guidance.
The complete suite with space to make it yours
License Mercur Enterprise as a whole. Every Enterprise module is included, together with every new Enterprise feature released during your term. No separate module purchases or feature upgrade fees.
Manage your vendors
Bring onboarding, verification, vendor accounts, and teams into one platform.
Organize catalog & offers
Manage product data, imports, vendor offers, pricing, and BuyBox selection.
Keep orders moving
Connect checkout, order splitting, shipping, tracking, returns, disputes, and messaging.
Manage the money
Handle payments, commissions, refunds, vendor payouts, settlement, and subscriptions.
Run marketplace operations
Manage promotions and campaigns, oversee activity in the command center, and track performance with analytics.
Control access and trace activity
Support identity, role-based access, single sign-on, and audit logging across the platform.
Connect your vendors' existing stores
Integration framework connecting Shopify and Magento stores to sync catalog, offers, inventory, and orders. New vendor platforms added during your term are included.
Make the experience
your own
Get the Mercur Design System: Component library for admin & vendor panel. Rebrand, modify, and extend it for your pages.
Work with engineers who know your marketplace
Clear commitments when something goes wrong
Your license includes an SLA for defects and incidents in the code Mercur maintains. Issues are prioritized by operational impact, with defined response and resolution targets, and a clear escalation path.We walk through the service levels and support coverage with your team as part of the licensing discussion, so you know what to expect before you commit.
Keep improving after launch
Implementation gets your marketplace live. The Enterprise license keeps Mercur's platform team involved as your marketplace evolves.
Maintenance included
Receive module updates, patches, and security fixes throughout the term. Defects in the licensed code are addressed at no additional cost under the agreed service levels.
New Enterprise releases included
Adopt features and modules released during your term without a separate feature upgrade fee.
Major upgrades supported
We work alongside your team to test and validate upgrades before production, advise on new functionality, and resolve blockers in the code we maintain.
Choose where your marketplace runs
Run Mercur on your own infrastructure, or add Mercur Cloud for managed hosting. The Enterprise license includes the same platform support in either case.
Default · Any environment
Your infrastructure
Use your own cloud, on-premise or air-gapped environment. Your team manages the infrastructure and its availability; Mercur maintains and supports the licensed code.
Optional · Purchased separately
Mercur Cloud
Managed infrastructure, run on Medusa Cloud and contracted through Mercur. Deploy in the environment Mercur is built, tested, and tuned on.
Frequently asked questions on Mercur Enterprise
Let's map Enterprise to your marketplace
Tell us what you're building, how your vendors operate, and where your team needs support. We'll walk through the relevant modules, agree the boundary between platform support and implementation, and discuss deployment and licensing.