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Requests just released in Mercur!
Marketplace operations require control over user interactions, especially when it comes to refunds, returns, and seller-buyer requests.
To address this need, we’ve created Requests management, providing admins with a centralized way to review and handle user-submitted requests directly from the dashboard.
This feature enables:
✓ Admin to track and manage refund claims, return requests, and other buyer-seller interactions.
✓ Admin to review, approve, or reject requests, and provide visibility on the updated status.
✓ Sellers to respond to returns, propose new product categories, and products.
✓ Buyers to submit order return and cancellation requests.
